Return & Refund Policy
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Effective Date: 4/1/2024
Thank you for choosing LightSpace USA, LLC. We aim to ensure your satisfaction with every purchase. Please review our return and refund policy outlined below:
Cancellation Period / Timeframe:
Customers may request a return and refund within 14 days of accepting their goods. Requests made beyond this period will be considered at the discretion of LightSpace USA, LLC. We may approve returns if we believe we can resell, reuse, or recover our investment in the products. A 25% restocking fee may apply, determined by LightSpace USA, LLC.
Payments and Deposits for Orders:
Payments and deposits made for orders are non-refundable once production begins. Refunds are granted solely at the discretion of LightSpace USA, LLC. A 25% restocking fee may apply if the request is approved.
How to Request a Refund:
Please email refund requests to lasers.returns@gmail.com.
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Method of Refund:
Refunds will be issued using the original payment method or via check or electronic payment from LightSpace USA, LLC.
Product Conditions for Refunds and Returns:
Returned items must be undamaged, complete, and in their original packaging. Damaged items returned without original packaging may not be eligible for a refund.
Damaged / Defective / Incorrect Goods:
Customers must notify LightSpace USA, LLC of damaged, defective, or incorrect goods within five business days of receipt. Documentation of the issue (e.g., photos, videos) must be provided. Once confirmed, we will coordinate the return or replacement of the goods.
Shipping and Packaging Costs:
Customers are responsible for return shipping and packaging costs, unless otherwise agreed.
Delivery and Shipping Charges:
Delivery and shipping charges are non-refundable once items are received by the buyer.
Products Returned Exceeding Cancellation Period:
Returns, exchanges, or refund requests will not be accepted after 14 days unless otherwise agreed upon.
Return and Refund Language:
This policy is written in English. English interpretation takes precedence over translations or interpretations of this policy.